Quick summary
Window
7 days from delivery
Condition
Unused · tags intact
Start here
Contact support first
Eligible returns
A return or exchange may be considered when:
- The request is raised within the return window
- The product is unused, unwashed, and in original condition
- Original packaging, tags, and accessories are included
- Proof of purchase (order ID / invoice) is available
Size exchanges are handled subject to stock availability. If the replacement size is unavailable, we may offer store credit or a refund as applicable.
Not eligible
- Products used, soiled, altered, or damaged by the customer
- Items returned without tags, packaging, or order reference
- Customized / specially ordered products (unless defective)
- Requests made after the return window, except for approved damaged/wrong-item cases
For hygiene reasons, some support products that have been worn may not be accepted for return unless they are defective or wrongly shipped.
Return window
Please contact us within 7 days of delivery to start a return or exchange request. Products must be handed to the courier or returned as instructed within the timeline shared by our team.
How to return
- Contact Beltwala support with your order ID, product name, and reason for return
- Share clear photos if the item is damaged, defective, or incorrect
- Wait for approval and return instructions (pickup or self-ship, as applicable)
- Pack the product securely with all original contents
Unauthorized returns sent without approval may be refused or delayed in processing.
Refunds
- Approved prepaid refunds are typically issued to the original payment method
- COD refunds may be issued by bank transfer / UPI after we receive and verify the product
- Refund timelines depend on banks and payment partners (usually several business days after approval)
- Shipping charges may be non-refundable unless the return is due to our error
Damaged or wrong item
If you receive a damaged, defective, or incorrect product, contact us as soon as possible with photos of the item and packaging. We will arrange a replacement or refund after verification.
Contact
- Medilink Enterprises (Beltwala)
- Phone / WhatsApp: +91 88261 03100
- Email: medilinkenterprises@yahoo.com
- Medilink Enterprises, Medilink House, O-74 Vani Vihar, Uttam Nagar, New Delhi-110059